Privacy Policy
How we handle website inquiries, client information, and service records.
Last updated November 2, 2026
About this policy
This Privacy Policy explains how Hampton & Vale Digital Studio handles information through hamptonvalestudio.com and in connection with website inquiries and services. For privacy questions, contact [email protected].
Information we receive
When you inquire, we receive the details you submit, including your name, email, phone number, business name, website, service interest, communication preference, and project description. Our hosting and communications providers may process technical information such as IP addresses, browser details, request times, and delivery or security logs. Please do not submit passwords, card details, patient information, or other sensitive personal records through the inquiry form.
How information is used
We use inquiry and project information to respond, prepare proposals, communicate about work, deliver agreed services, administer billing, maintain records, and investigate technical or security issues. Sending an inquiry does not enroll you in a marketing newsletter.
Providers and external services
Cloudflare hosts and supports delivery of this website. Resend processes inquiry email delivery, and our business email provider receives those messages. Stripe handles payment and billing information when you use its services; card details are handled by Stripe rather than our inquiry form. Project-specific providers, including database, email, hosting, or backup services, depend on the agreed scope. These providers process information under their own applicable terms and privacy policies. Following the Facebook or other external links takes you to a separate service.
Credentials, project data, and backups
If a project requires access to client accounts, use delegated access or an agreed secure transfer method. Access is limited to what the project requires. Client website data and backup copies are handled only within the agreed service scope. The written backup schedule identifies covered data, storage, access, retention, and deletion arrangements. Sensitive or regulated information requires a separate assessment and written arrangements before access or backup begins.
Cookies and analytics
The current website package does not activate Google Analytics or a Meta advertising pixel. Hosting and billing services may use technical storage or cookies for their functions, and Stripe applies its own practices on its billing pages. If optional analytics or advertising tools are introduced, this notice and any required choice controls will be updated before activation.
Sharing and retention
We do not sell inquiry information. Information may be shared with providers needed to deliver services, when legally required, or to protect against fraud or abuse. Inquiry, project, and billing records are retained for the purposes described here and applicable recordkeeping requirements. Backup copies follow the retention period in the client’s service schedule and may persist until that period expires. We do not promise immediate deletion from every historical backup.
Your requests and information security
You may email us to request access to, correction of, or deletion of information you have provided. We may need to verify your identity and may retain records required for legal, accounting, security, or contractual reasons. We use safeguards appropriate to the work, but no storage or transmission method can guarantee complete security. This business website is not directed to children under 13.
Updates
This policy may be updated as services and practices change. The revision date appears above. Material changes will be communicated where required. Client-specific data handling obligations must be set out in the applicable written agreement.